Shipping Policy

Thank you for choosing WhiskersPerfect for your pet's needs! We're committed to ensuring your shopping experience is as smooth as possible, including the shipping process. Please read through our Shipping Policy to understand how we handle orders, shipping rates, delivery times, and any other relevant information.

  1. Order Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly longer, but we always strive to dispatch your order as quickly as possible.

  2. Shipping Methods and Carriers:

    • We utilize reputable shipping carriers to deliver your orders efficiently and securely. Our primary shipping partners include [list of carriers, e.g., USPS, UPS, FedEx].
    • Available shipping methods may vary based on your location and the items you've ordered.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method.
    • We may offer free shipping promotions periodically, which will be clearly communicated on our website.

  4. Estimated Delivery Times:

    • Delivery times depend on the shipping method chosen and your location.
    • Generally, domestic orders within [country] are delivered within 3-7 business days after dispatch.
    • International orders may take longer to arrive, typically within 7-21 business days after dispatch, depending on customs clearance and other factors.

  5. Order Tracking:

    • Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information.
    • You can track the status of your shipment using the provided tracking number on the carrier's website.

  6. Shipping Restrictions:

    • Some products may have shipping restrictions due to their size, weight, or contents. Please review product descriptions carefully for any shipping limitations.
    • We currently do not ship to [list of restricted locations if applicable].

  7. Missing or Delayed Shipments:

    • In rare cases where shipments are delayed or go missing, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue promptly.

  8. Address Accuracy:

    • It's essential to provide accurate shipping information during checkout to ensure smooth delivery. We're not responsible for delays or non-delivery due to incorrect addresses provided by the customer.

  9. Shipping Insurance:

    • All orders are insured against loss or damage during transit. If your order arrives damaged or doesn't arrive at all, please contact us, and we'll initiate a claim with the shipping carrier.

  10. International Shipping:

    • For international orders, please note that customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

  11. Contact Us:

    • If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer service team. We're here to assist you!

This Shipping Policy is subject to change without prior notice. Please review this page periodically for any updates or modifications. Thank you for choosing WhiskersPerfect!